Saying it out loud.

Rasa's own one-day summit in New York City, October 30, 2024. Focused on scaling conversational AI in enterprise — keynotes, masterclasses, panels on LLMs plus deterministic business logic.

A hands-on tutorial on building conversational AI systems using CALM and Rasa — bringing LLMs together with deterministic business logic without losing control.

Walkthrough of CALM — using LLMs to drive conversational flows while keeping business logic deterministic and auditable.

Chatbot Summit London, October 11–12, 2023. Day-one masterclass on moving past intent classification and leveraging LLMs in production conversational systems.

Chatbot Summit London, day-two keynote — discussing customer-interaction optimization with one of the world's largest telcos.

Co-presented with David Haber (CEO, Lakera) and Jamie MacDonald (Head of Security, Rasa) — what changes when you put LLMs into production at a regulated enterprise, and how to think about prompt-injection and exfiltration risk.

Reinforce AI Conference. Why building conversational software is a design problem more than an ML problem — and how to iterate on real user conversations instead of synthetic benchmarks.

L3-AI keynote on scaling conversation-driven development across enterprise deployments.

Welcome keynote at the Rasa Summit 2021, on conversational AI teams and moving fast at scale.

A framework for thinking about chatbot maturity — from scripted responses to fully contextual assistants — and where most production systems actually live.

Opening keynote at the inaugural Rasa Developer Summit, laying out where open-source conversational AI was heading.

O'Reilly Artificial Intelligence Conference, New York 2018 — case study on how a large enterprise built a customer-acquisition assistant with Rasa NLU and Rasa Core.

O'Reilly Artificial Intelligence Conference, London 2018 — early case for moving from rigid state machines to ML-driven dialogue, using minimal training data plus interactive learning.